What is DHL eCommerce?

In 2014 the former MAIL Division of Deutsche Post DHL Group was renamed Post – eCommerce – Parcel, with each of the three sub-divisions focused on a specific market. Deutsche Post and DHL Paket are the leading providers of mail and parcel services for business customers and consumers in Germany. DHL Parcel offers e-commerce related logistics across Europe, while DHL eCommerce covers the rest of the world.

DHL provides standard domestic and international parcel pick-up, delivery, and return solutions for business customers. Also, DHL offers e-commerce logistics in selected markets within the Americas, Asia Pacific, and the Middle East/Africa.

Why named DHL?

The company was founded in San Francisco in 1969 by three partners: Adrian Dalsey, Larry Hillblom, and Robert Lynn. The name “DHL” is a compilation of the initials of their last names. Since its founding, the company has grown to employ over 380,000 people and serve over 220 countries and territories.

What shipping solution does DHL have?

DHL Packet International Standard

DHL Packet International provides cost-effective shipping for packages up to 4.4 lbs. using the global postal network. Reliable transit times and simplified postal customs clearance are ideal for shipping lightweight and lower-value items.

• Weight: Up to 4.4 Lbs.
• Length+Weight+Height: Maximum 35.6”
• End-to-end tracking: Yes
• Milestone tracking, including “Arrival in Destination Country” scan available to more than 70 countries
• Simplified postal customs clearance, documents managed by DHL eCommerce
• Billing of duties and taxes: DDU
• Shipping to more than 220 countries and territories
• Delivery through the local postal provider

DHL Parcel International Standard

DHL Parcel International Standard offers affordable shipping to over 220 countries and territories of the world. Business customers benefit from simplified postal customs clearance, reliable transit times with end-to-end tracking to key destinations using our global postal network, and our international shipping expertise.

• Weight: Up to 44 Lbs.
• Length/Weight/Height: Maximum 47”/23.6”/23.6”
• End-to-end tracking: Yes
• Full tracking inclusive with final delivery scan to 55+ key countries
• Simplified postal customs clearance, documents managed by DHL eCommerce
• Billing of duties and taxes: DDU
• Shipping to more than 220 countries and territories
• Delivery through the local postal provider

DHL Parcel International Direct

DHL Parcel International Direct offers a direct injection to 37 key countries. End-to-end tracking with delivery confirmation and Duties and Taxes Paid clearance option make DHL Parcel International Direct the ideal product for cross-border E-Commerce, providing an unmatched mix of speed, visibility, and affordability.

• Weight: Up to 44 Lbs.
• End-to-end tracking with delivery confirmation
• Full tracking inclusive with final delivery scan to 55+ key countries
• commercial customs clearance, documents managed by DHL eCommerce
• Billing of duties and taxes: DDU or DDP
• Shipping to more than 220 countries and territories
• Delivery through preferred service partners

When does DHL eCommerce deliver?

• From 9:00 AM to 6:00 PM during business days
• Saturday delivery is available to key markets.

If my customers are not in town, how do they receive the parcels?

DHL eCommerce offers self-picked options with flexible timing and location, and they can go near the post office to pick up the parcel.

DHL eCommerce network

DHL eCommerce in US

DHL eCommerce in Europe

DHL Express in the Asia Pacific

How do my customers track DHL eCommerce parcels?

DHL eCommerce Tracking

Or

Track through 17track.net

DHL eCommerce vs. DHL Express: Which is Better for Online business?

When deciding whether to choose DHL eCommerce or DHL Express for your eCommerce companies, the decision is simple. You may involve both for your shipping method.

Why?

First, DHL Express is faster than DHL eCommerce. It may match the customers who are willing to receive their products efficiently.

Second, DHL Express is suitable for high-value products, like DIY cloth and 3C.

Thrid, DHL Express is more used for the party, gifts, and celebrate products because it is more timing bond.

Finally, U.S.-based online merchants who deliver primarily to customers in the United States are better off with DHL eCommerce. Simultaneously, those who frequently ship cross-border to international destinations should probably rely more on DHL Express.

Happy shipping! If you have any questions about DHL eCommerce, feel free to let us know.